WHAT WOULD YOU LIKE TO DO?

• Book an appointment
• Cancel an appointment
• Order Repeat Prescriptions
• Update your clinical record
• Change your personal information
• See a summary of my Patient Record
  Full Access to your Patient Record is not available until April 2016

DID YOU VISIT ST JAMES SURGERY THIS MONTH, HOW WAS YOUR LAST VISIT?
...excellent, good, or not so good? 

Help us to improve the quality of your care, by completing a Friend and Family form after each and every visit.  Either pick up a form in the surgery or do it on line by following this link to Friends and Family test. We want to hear about your recent experiences from your last visit.

OUT OF HOURS

To access care when the surgery is closed please dial 111.

For more information regarding the 111 service, please visit our
"When we are closed" webpage."

USEFUL WEBSITE
For online help on symptoms, please visit "www.nhs.uk/symptom-checker

PATIENTS WHO DID NOT ATTEND (DNA) THEIR APPOINTMENT
Did you know that in the last month we had 113 patients, who did not attend their appointments. This is equivalent to over 23 clinical hours wasted. These are appointments that other patients could have used.  Please, if you cannot attend, let us know on 01380 711879.

Thank you

HOW DO I REGISTER TO USE ONLINE SERVICES?

To use our online services, it is essential to register with the practice.  You cannot register for this service online because your identity needs to be verified.  Please visit the surgery bringing with you a form of photo ID such as a driving licence or passport.   

Once a member of staff has given you a user name and a random password, wait an hour before trying to log in to the website.  You can start logging on by following this link SystmOnline.

For more help and information regarding registering and our online service, please visit our " What is SystmOnline? " webpage.

There are only a selection of appointments available for Doctor Appointments.  for all other appointments, please ring the surgery.

PRACTICE CHARTER.pdf

The commitment of the surgery is to provide the highest quality medical, administrative care and services to the patients of the surgery.

Please follow this link to St James Surgery's Practice Charter to read the full document online, or follow this link to download the pdf version - Practice Charter.pdf