Routine Appointments: Routine GP surgeries are held in the morning starting at 8.30am, in the afternoon from 2.00pm and on Monday evening between 6.30 and 7.45pm. (Extended hours). Routine consultations with a doctor are by appointment only. We regularly undertake patient surveys and believe we are catering for our patients’ appointment needs.
We often have student doctors sitting in with GPs during consultations with patients. If you would prefer not to have a student doctor present during your consultation with a GP, please let us know.
Routine appointments with a Practice Nurse are available from 8.40am to 12 noon and from 2.00pm until 5.20pm on most days.
A chaperone is available on request.
If you are requesting an appointment for the same day, your call will be triaged. The receptionist will ask for your telephone number and some indication of the problem. This is to ensure that your call can be directed to the correct clinician.
You can always see a member of the GP team within 48 hours and a member of the healthcare team within 24 hours. In fact, we would expect that clinically urgent cases are managed on the same day.
We ask that you keep your appointment and, if you have to cancel, please do so as soon as possible so that the slot is not wasted. On average, over 140 appointments are wasted every month – equivalent to more than 8 full doctor’s surgeries.
If you need to cancel your appointment during working hours, please call on 01380 711879.
When the surgery is closed, if you wish to cancel an appointment, you can leave a message by dialing the normal switchboard telephone number and following the recorded instructions.
REQUESTING TELEPHONE CONTACT WITH A GP/NURSE
If you wish to speak to a Clinician urgently you will be put on the Emergency On-Call Duty list and your call will be returned as soon as possible by a Clinician.
If you wish to speak with a specific GP or Nurse about a non-urgent matter, a message can be taken and your call will be returned.
- NON URGENT BUSINESS: Please help us by telephoning after 2.00pm as lines are less busy then.
- TEST RESULTS: Please telephone between 2.30 - 4.00pm.
- Please remember when telephoning, that staff may be dealing with counter enquiries at the same time.