COMMENTS & COMPLAINTS
We are happy to accept and consider comments and suggestions from our patients. Please leave your views in writing at reception and they will be passed to the appropriate person. Our aim is to give the highest possible standard of service and to deal swiftly with any concerns.
If you have a complaint or concern about the service you have received we request you put your complaint or comment in writing and address it to the Practice Manager. Alternatively, you can fill in one of the surgery's complaint forms. We operate a practice complaints procedure as part of an NHS system for dealing with complaints.
Complaint forms and leaflet can be obtained from reception. Our complaints procedure meets the national criteria. Please follow this link to view the The Full Complaints Procedure, or a copy can be obtained from the Practice Manager.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.