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Noticeboard

PLEASE READ OUR NEW EAR SYRINGING GUIDELINES, FOUND ON THE RIGHT SIDE UNDER FURTHER INFORMATION

Car Parking Information

We have recently changed the layout of the car park. We now have a Staff only area and a Patient only area. This has increased the number of spaces for patients to 6, including 1 disabled bay.  If the car park is full there is alternative parking nearby at Sainsburys, Maryport Street, Monday Market Street or Sidmouth Street.

Thank you very much in advance for your co-operation in this matter.

St James Surgery

COMMENTS & COMPLAINTS

We are happy to accept and consider comments and suggestions from our patients. Please leave your views in writing at reception and they will be passed to the appropriate person. Our aim is to give the highest possible standard of service and to deal swiftly with any concerns.

If you have a complaint or concern about the service you have received we request you put your complaint or comment in writing and address it to the Practice Manager.  Alternatively, you can fill in one of the surgery's complaint forms. We operate a practice complaints procedure as part of an NHS system for dealing with complaints.

Complaint forms and leaflet can be obtained from reception. Our complaints procedure meets the national criteria. Please follow this link to view the The Full Complaints Procedure, or a copy can be obtained from the Practice Manager.

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

 

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.

 

 
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