Welcome to St James Surgery Website
We aim to help you find all the information you need. Please take your time to browse through our website and you will find lots of useful information about the surgery and the services we can offer you.
With immediate effect we are respectfully asking all patients attending St James Surgery to wear a face covering. Government advice for the general public is to wear a face covering where social distancing is not possible (this does not apply to children under 2, people with disabilities or those with breathing difficulties). Evidence suggests that wearing a face covering may provide some protection for others you come into contact with. Also, if you have a face-to-face appointment, please come alone where possible. Thank you for your assistance in this matter.
From Friday 24th July 2020 it will be mandatory to wear face coverings in all shops. The Surgery will not be providing letters or advice about exemptions from wearing a face covering. For more information and to view the latest Government Guidelines on this subject please use this link:
Link to government guidance
You can now access additional Primary Care Services in the evenings and at weekends.
Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and at weekends. These appointments are available 18:30 -20:00 Monday to Friday and some on Saturdays, Sundays and Bank Holidays. This collaboration by practices will ensure all patients in Wiltshire have this option, but this might mean you will be offered an appointment at another practice. You will need to give consent to use this service.
Appointment types will vary - some being face-to-face, some telephone consultations and a mixture of bookable and same-day appointments available across the week. The service will be offering appointments with GPs as well as with other healthcare professionals, such as Practice Nurses or Health Care Assistants. The service is keen to balance the importance of continuity of care with convenient access for patients, while ensuring that the service is safe.
To book such an appointment, contact the surgery during normal opening times. A receptionist will explain the process and ensure the booking is appropriate. For more information please contact the surgery.
WHAT WOULD YOU LIKE TO DO?Follow any of the links below to log on to SystmOnline.
DID YOU VISIT ST JAMES SURGERY THIS MONTH, HOW WAS YOUR LAST VISIT?
...excellent, good, or not so good?
Help us to improve the quality of your care, by completing a Friend and Family form after each and every visit. Either pick up a form in the surgery or do it on line by following this link to Friends and Family test. We want to hear about your recent experiences from your last visit.
OUT OF HOURS
To access care when the surgery is closed please dial 111.
For more information regarding the 111 service, please visit our
"When we are closed" webpage."
For online help on symptoms, please visit "www.nhs.uk/symptom-checker
PATIENTS WHO DID NOT ATTEND (DNA) THEIR APPOINTMENT
Did you know that in the first quarter of 2020 263 patients, did not attend their pre-booked appointments. This is equivalent to 57 clinical hours being wasted. These are appointments that other patients could have used. Please, if you cannot attend, let us know on 01380 711879.
HOW DO I REGISTER TO USE ONLINE SERVICES?
To use our online services, it is essential to register with the practice. You cannot register for this service online because your identity needs to be verified. Please visit the surgery bringing with you a form of photo ID such as a driving licence or passport.
Once a member of staff has given you a user name and a random password, wait an hour before trying to log in to the website. You can start logging on by following this link SystmOnline.
For more help and information regarding registering and our online service, please visit our " What is SystmOnline? " webpage.
There are only a selection of appointments available for Doctor Appointments. for all other appointments, please ring the surgery.
The commitment of the surgery is to provide the highest quality medical, administrative care and services to the patients of the surgery.
Please follow this link to St James Surgery's Practice Charter to read the full document online, or follow this link to download the pdf version - Practice Charter.pdf
(Site updated 24/07/2020)